Internal Server Error on accessing Engage - 17 August 2016

(Doc ID 2173060.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : Workflow and Automation

Users cannot log into SRM. There is an error when trying to login - 17 Aug 2016 - 3:15 am GMT

1) Internal Server Error
2) If you are the application owner check the logs for more information

The issue can be reproduced at will with the following steps:
1. Go to or
2. Login with credentials

The issue has the following business impact:
Production environment is entirely non-usable


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms