OUTLOOK : When Cancelling A Meeting , No Option To Send Cancellation (Doc ID 2173413.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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Option to notify attendees missing when cancelling from an open meeting form

When cancelling a meeting from an open meeting form, the option to notify attendees is missing. The meeting is not cancelled for the attendees even after running synchronization. The problem is occurring with both shared and un-shared meetings but only for our users who have Outlook plugin client installed. This causes users to believe they cancelled the meeting, but in fact, they have only removed it from their calendar and the attendees are not notified of the cancellation.

When cancelling a meeting from the calendar view (without opening the form), this issue does not occur.

EXPECTED BEHAVIOR
-----------------------
When users cancel a meeting by opening meeting open form, it should send cancellation notice to the attendees and cancel the meeting


Cause

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