When Adding A Mail To Lead (for Example), The Mail Is Added As Word. Can It Be Added As Email File?

(Doc ID 2174355.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

How to share an email with the sales cloud as a .msg or .eml file and not a .doc file?
This would be important that any user can then use Forward or Reply All options.
 

Solution

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