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Real Time AV Not Working (Doc ID 2174386.1)

Last updated on APRIL 03, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Data Quality, Customer Hub

Real time AV not working

Real time address verification not working

We're having issue to run AV in real time both in test and production environments.



ERROR
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The address that you entered could not be verified and it might be incorrect. Enter more address details or submit another address for verification.




STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Contacts
2. Edit or create a new contact
3. Enter address and click 'Verify Address'.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot validate their address using AV

Cause

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