Documents Cloud Service has a Problem Viewing On-line MP4 Video Files (Doc ID 2174621.1)

Last updated on AUGUST 22, 2016

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Experiencing problems viewing on-line mp4 video files in Documents Cloud Service (DoCS).  Some video files can be viewed directly in Oracle Documents web browser and others cannot.

Do the videos need to be created with specific settings to guarantee correct video performance?

Why do some videos play and others do not when they are in the same format (MP4)?

ERROR
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Cause

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