Need to Display Only Favorite Contacts in Outlook Contacts List View (Doc ID 2174719.1)

Last updated on AUGUST 22, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

Customer has reported that they would like only favorite contacts to be synced to Outlook. If they try to create server or client filter for Favorite = True, despite the filter used, contacts associated to direct accounts/opportunities/leads (direct contacts) will also show up in contact list view.

They would like to know how to get favorite contacts only in the Contacts list view in Outlook.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms