Social Button Not Available On Social Object In FAAPS Nor Is The Link Present For The Object In OSN, Users May Also Experience Inability to Login to OSN
(Doc ID 2174813.1)
Last updated on JANUARY 02, 2020
Applies to:Oracle Social Network Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
This issue is related to misconfiguration of roles and as a result another effect seen by users could be the inability to launch/acccess OSN.
After performing sharing the Objects from Fusion Application (FAPPS) to Oracle Social Network (OSN) using the steps outlined in:
<Document 2106840.1> Fusion Application's (FAPPS) Object is Missing the Social Tab and Cannot be Shared with the Oracle Social Network (OSN)
<Document 2026063.1> How To Enable Social Object in Fusion Apps Release 9 ?
the social network button is still missing from the social objects.
In the task "Oracle Social Network Objects", "Trading Community Model" for the account social object was enabled.
However, in the manage customer form the social button is not shown, nor is the customer visible from OSN.
This social button is available for other objects.
Steps to reproduce:
Users may also experience inability to access OSN from Fusion apps. They will be presented with the login screen again.
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