Event Code: TXIEH-3020-A When Attempting To Import An XER File

(Doc ID 2174824.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Primavera P6 Enterprise Project Portfolio Management - Version and later
Primavera P6 Professional Project Management - Version and later
Information in this document applies to any platform.


When attempting to import an XER file, the following error occurs.

Executable: PM.exe
Application: Primavera P6 Professional R15.2
Event Code: TXIEH-3020-A
 TXmlImportExportHelper.getRootRegistry: Can not find
 Import Export Registry Hive

 1: TfrmWizImport.wizImportFinish
 2: TfrmWizImport.RunImportWizard
 3: TDevxMainForm.actFileImportExecute
 4: TCFormManager.SetToolbar
 5: TDevxMainForm.BeforeFormShow
 6: TfrmLogin.FormCreate

 Type: Exception
 Object Type: TCUltraButton

The issue can be reproduced at will with the following steps:
1. Login to P6 Professional Client
2. Select File > Import and attempt to import an XER file




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