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Event Code: TXIEH-3020-A When Attempting To Import / Export (Doc ID 2174824.1)

Last updated on MARCH 20, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 and later
Primavera P6 Professional Project Management - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to import / export, the following error occurs.

ERROR

Executable: PM.exe
Application: Primavera P6 Professional R15.2
Event Code: TXIEH-3020-A
Message:
 TXmlImportExportHelper.getRootRegistry: Can not find
 Import Export Registry Hive

Context:
 1: TfrmWizImport.wizImportFinish
 2: TfrmWizImport.RunImportWizard
 3: TDevxMainForm.actFileImportExecute
 4: TCFormManager.SetToolbar
 5: TDevxMainForm.BeforeFormShow
 6: TfrmLogin.FormCreate
 7:
 8:
 9:
 10:

Detail:
 Type: Exception
 Object Type: TCUltraButton



STEPS

The issue can be reproduced at will with the following steps:
   1. Login to P6 Professional Client
   2. Select File > Import and attempt to import an XER file


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Follow the steps below to re-install P6 Professional Client:
 Uninstall P6 Professional:
 Re-Install P6 Professional:
 Re-Install if using ClickOnce:
References


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