Gross Revenue Does Not Match (Doc ID 2174837.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Gross Revenue report shows up different numbers on 'Gross Revenue' and 'Total Gross Revenue' fields. Some of the products were reporting almost double the revenue.

For instance, one ran the report for July 21 (Date range was from 7/21/16 to 7/21/16) and found the total price (Gross Revenue) on the date is $3,xxx.xx, while 'Total Gross Revenue' is $6,xxx.xx.

Cause

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