Error: get_tax_subscriber - in Credit Transaction UI (Doc ID 2174931.1)

Last updated on AUGUST 23, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Credit Transaction, the following error occurs.

ERROR
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An error get_tax_subscriber: 1 : User-Defined Exception has occurred which causes tax calculation to fail.

STEPS
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The issue can be reproduced at will with the following steps:
Navigation: Receivables -> Billing
1. Create a Transaction
2. Complete and Review
3. Click on Actions -> Credit Transaction
4. Without changing any values, click on Complete and Review
5. Error pops-up and does not allow to save the Credit transaction.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Credit the Transaction.

Cause

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