SOAP Call to CPQ API Giving Error

(Doc ID 2174970.1)

Last updated on AUGUST 25, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.

Symptoms

In the advanced modification function of an action, customer uses a SOAP XML to call the CPQ API "login" to get a SessionID from the system, and uses the SessionID in the following SOAP XML to call the CPQ API "exportFileAttachments". The result of calling "exportFileAttachments" API with urldatabypost is "ERROR", but the same setting works well in an other site.

If proxy login as the user used in the XML to call the CPQ API "login" in the site and test the "exportFileAttachments" API in webservice debugger under Admin -> Web Services, the SOAP response exception message is "You do not have permission to perform Action: Export File Attachments in the current Step of the Process".

Cause

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