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Emails: Japanese Email Content Rendering Incorrectly in Microsoft Outlook 2013 and 2015 (Doc ID 2175963.1)

Last updated on JUNE 09, 2020

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

The 2013 / 2015 versions of Outlook does not render Japanese characters correctly. Other email clients, including alternate Outlook versions, do not experience the issue. This may manifest in the following ways:

  1. Symptom 1:
    Recipients who are using only English when an email contains one or more middle points (also known as interpoints or interpuncts). For example, the ( ・ ) of 珍問・難問 

  2. Symptom 2:
    Recipients who are using a Japanese operating system may still encounter rendering issue if their operating system's Locale setting is Japanese (Japan) and the Outlook default language setting is NOT Japanese

Cause

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In this Document
Symptoms
Cause
Solution
 Solution 1
 Solution 2
 Related Reading
References


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