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Receivables Statement Sends A Second / Duplicate Email (Doc ID 2176289.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.1.10.0.0 version, running Create Customer Statements, the process is sending two emails. One with the configuration done for statements and an additional sent by oracle@smtp.oracleoutsourcing.com. with subject

"Oracle BI Publisher Scheduling Job:255785:/Financials/Receivables/Receivables Balances/StatementGeneration.xdo:Default"

EXPECTED BEHAVIOR
-----------------------
Expecting to sent only one email


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Tools > Scheduling Processes
3. Run Create Customer Statements
4. Reviewed the execution and observed the two email sent



Cause

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In this Document
Symptoms
Cause
Solution


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