"More" Functionality Within Activities Is Unresponsive

(Doc ID 2176332.1)

Last updated on SEPTEMBER 07, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On: 11.1.10.0.0 version, Activity Management

ACTUAL BEHAVIOR
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"More" option on type-ahead for Company and Main Contact on Create Activity is unresponsive.

EXPECTED BEHAVIOR
-----------------------
When customer clicks the "More..." action at the bottom of a List of Values, the system should populate more results to the List of Values.

STEPS
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The issue can be reproduced at will with the following steps:
1. "SUI" > "Activities" > "Create Appointment".
2. In Company enter st type ahead and a list appears with "More..." option at the bottom.
3. Click "More..." and nothing happens. No error. No additional values.
4. In Main Contact enter cr type ahead and a list appears with "More..." option at bottom.
5. Click "More..." and nothing happens. No error. No additional values.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot user type ahead feature or "More..." option on dropdown for Company or Main Contact

Cause

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