Opportunity Pages Goes To The Default Page And Not To Its Respective Opportunity Record Type (Doc ID 2176367.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Opportunities

ACTUAL BEHAVIOR
---------------
Opportunity pages goes to the default page and not to its respective opportunity record type, monthly update was applied to the test environment which resulted in our opportunity pages to not function as expected.

EXPECTED BEHAVIOR
-----------------------
Dynamic layout on opportunity should work as based on the expression provided

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to opportunity page.
2. Select the FCL value which will trigger the expression for dynamic layout
3. Default layout is opened instead of the dynamic layout.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the desired dynamic layout on an opportunity.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms