User Is Stuck in a Log-In Loop When Attempting to Reset Password

(Doc ID 2176649.1)

Last updated on MARCH 24, 2017

Applies to:

Primavera Unifier Cloud Service - Version 10.0 and later
Information in this document applies to any platform.


When attempting to change/update user password and log into Unifier, another login screen appears and instructs the User to re-enter their old password and create a new password.
Once the User enters the information, the screen refreshes and the reset process reappears, not allowing the User to update their password and log into Unifier.


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