User Is Stuck in a Log-In Loop When Attempting to Reset Password

(Doc ID 2176649.1)

Last updated on MARCH 24, 2017

Applies to:

Primavera Unifier Cloud Service - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to change/update user password and log into Unifier, another login screen appears and instructs the User to re-enter their old password and create a new password.
Once the User enters the information, the screen refreshes and the reset process reappears, not allowing the User to update their password and log into Unifier.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms