Lead Conversion Is Doubling The Account And Lead Lines (Doc ID 2176734.1)

Last updated on SEPTEMBER 13, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
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When converting a Lead, the Lead and Account are duplicated.

EXPECTED BEHAVIOR
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There should only be one Lead and Account after a Lead is converted.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new Lead
2. Ensure that Account information is filled out.
3. Attempt to convert the Lead
4. Verify if a new Lead and Account were created, duplicating the existing Lead and Account.

Cause

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