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Emails: Layout Becomes Garbled when Saving an Uploaded HTML Email or Email Template (Doc ID 2177479.1)

Last updated on APRIL 03, 2024

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

When an HTML email file is uploaded and a change is made using the WYSIWYG visual editor (design editor) and then is saved, the left-side layout becomes scrambled, showing HTML code. The HTML code may also be revised to include ":a0" in the tags.

This issue applies to both regular emails and to email templates.

Cause

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In this Document
Symptoms
Cause
Solution
 If a Custom Namespace Is Not Required
 If a Custom Namespace is Required
 Related Reading
References


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