Engagement Engine Rule Working Intermittently (Doc ID 2177643.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Rules Engine

ACTUAL BEHAVIOR
---------------
Engagement Engine rule not working

Timing issue

Issue: Rules are looking for code that has not loaded on the page yet.

Steps to reproduce:
With Firebug, Fiddler, or Dev Tools activated, load site in a browser.

Actual result:
In 'Net' > 'XHR' (Firebug), look for the following error:

http://rules.atgsvcs.com/EERules/error/3.0/json/200106xxxxxx/...

NO chat widget will display

Expected result:
No error and widget will display

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot chat with agents

Cause

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