Engagement Engine Rule Working Intermittently
(Doc ID 2177643.1)
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
On : N/A version, Rules Engine
Engagement Engine rule not working
Issue: Rules are looking for code that has not loaded on the page yet.
Steps to reproduce:
With Firebug, Fiddler, or Dev Tools activated, load site in a browser.
In 'Net' > 'XHR' (Firebug), look for the following error:
NO chat widget will display
No error and widget will display
The issue has the following business impact:
Due to this issue, users cannot chat with agents
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In this Document
|This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.|