Error When Attempting to Access Reporting Manager [An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.]

(Doc ID 2178088.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the Reporting Manager, the following error can occur:


Displayed Error:
An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2016-08-31 02:43:14.


BM_LOG Errors:

31 Aug 2016 03:47:31,853 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2022) - An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2016-08-31 03:47:31.
null
31 Aug 2016 03:47:31,854 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2024) - Reporting Runtime error (class java.lang.NullPointerException): java.lang.NullPointerException
java.lang.NullPointerException
at com.bm.xchange.ui.commerce.CmHelper.getLatestVersionId(CmHelper.java:606)
at jsp_servlet._commerce._buyside._reports.__report_manager._jspService(__report_manager.java:383)
[...]

Cause

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