Excel Export From Account Summary Table Using Export Button Is Blank In 2010 Excel (Doc ID 2178318.1)

Last updated on SEPTEMBER 27, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------


EXPECTED BEHAVIOR
-----------------------
When a user presses the export button in the account summary table(can be any user) the report will come out blank. We tested this with several different users including the highest level administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Accounts
2. Export list

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms