Publish: My published post isn't appearing on Twitter! (@mention)

(Doc ID 2178383.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------
SRM Publish - Published Post not showing on Twitter Page

Customer scheduled a post to go out today. Post has since published, but the tweet does not show up on their Twitter handle if you go to their page.


EXPECTED BEHAVIOR
-----------------------
Post would appear on customer's timeline after publishing.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view Tweets published through SRM.

Cause

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