Users Tweet Not Appearing in 'Tweet' Panel Timeline on Native Site

(Doc ID 2178383.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------
Post has been published but the tweet does not show up on their Twitter handle timeline, or 'Tweet' panel if you go to the native site, only appears in 'Tweets and Replies.'

EXPECTED BEHAVIOR
-----------------------
Post would appear on user's Twitter 'Tweet' Plane (or main timeline) after publishing.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view tweets published through SRM.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms