Setting The Standard Reply Templates (Doc ID 2179475.1)

Last updated on SEPTEMBER 05, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Problem Description
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To set “standard reply templates” onto Engage, so that it can be clicked and easily reply “standard responses” to customers.
OR add the same feature "Saved Replies Feature" of Facebook to SRM

 

Solution

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