EE Error -"JScript Object Expected" (Doc ID 2179876.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

Standard Life: "JScript object expected"

ERROR
------------
EE Error log shows the following errors for Standard Life:

EE Client Error: <message:1605|JScript object expected [148/0]>
EE Client Error: <message:1605|JScript object expected [148/0]>
EE Client Error: <message:1605|JScript object expected [148/0]>

Site = 1521344 (Prod Site (OSL) )
Rules:
  2. productCheck, ID: 1644117 -------> display SCCL
  3. ProactiveChat_TimeOnPage, ID: 1692572 --------> display SPAC
  4. ProactiveChat_ContactUs, ID: 1728547 --------> display SPAC
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. go to https://online.standardlife.com/osl/
2. go to a product page


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the widget (SCCL / SPAC) is not displayed to the end-user

Cause

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