Issue While Entering Phone Numbers - Cursor Is Being Moved To The Beginning Of The Field While Entering Phone Number (Doc ID 2180071.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Cursor is being moved to the beginning of the field while entering phone number

EXPECTED BEHAVIOR
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The cursor position shouldn't change while entering the numbers

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OSC
2.navigate to Contacts
3. Create new Contact
4. Enter the mobile and work phone numbers
5. Cursor is being moved when you tab out of the field.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot enter their data in prompt way and phones might be entered in wrong way

Cause

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