Error on Activities Infolet On Edit Contact: Overview Screen

(Doc ID 2180340.1)

Last updated on OCTOBER 07, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

Seeing error on the Edit Task page

ERROR
-----------------------
Error
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 449, Server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. SUI > Sales > Contacts
2. Search for and Edit Contact
3. On the Overview screen, there is the Activities infolet
4. On the Activities infolet, select the date hyperlink, title hyperlink, or user hyperlink to go to Edit Task page
5. On the Edit Task page, click Cancel
6. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users workflow is interrupted by errors.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms