Unable to Add Products to Cart for Some Products

(Doc ID 2180555.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
OracleCommerceCloud-Version:16.3.1

Symptoms

In the Product Listing Page, the customer added "Add to cart" button for each product.  

This works for some products but for some products, they are not added to the cart.

When a product is not added to cart, the following error is found in a browser's development console.

 

Reproducible Steps
1. Log into Admin
2. Click on 'Preview'
3. Press "Add to cart" button for a Product A. --> WORKS
4. Press "Add to cart" button for another product Product B. --> DOES NOT WORK.  The above error is found in browser's development console.
5. In the browser's development tool, the following error occurs.

Once the error occurs "Add to cart" button stops working.

Cause

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