SRM WorkFlow : Specify the thread is from which stream (social channel) (Doc ID 2180627.1)

Last updated on SEPTEMBER 07, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

 A workflow has been created and is being used to create a post in Publish. Suppose, two different streams ( one from Facebook, one is twitter with same name) are selected for this workflow. Navigate to Home -> Collaborations -> (you will see the thread ). Customer feels it would be little confusing that post doesn't indicate its for which social media account in the thread (notification), and instead it just lines it up in a separate row, especially for the to-do actions which requires the user to mark it complete it themselves and they don't know which is which. Please find the screenshot 'StreamIsNotSpecified.png'

Solution

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