Not Able To Create Appointment With Primary Contact In Mobile (Doc ID 2180786.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Mobile Sales App

When attempting to add Contact details to an Appointment, the following error occurs.

ERROR
-----------------------
An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more description of the incident: 52, Server Domain: CRM Domain, Server instance: Sales Server_1, Application Name: SalesApp


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into application
2. Create a page layout by duplicating default layout for create/edit appointment at Application Composer, add PrimaryContactName to this layout
3. Add required expression at advanced expression condition as below, this layout should be used if Contact Name is not null:

if(PrimaryContactName!=null)
{
return true
}
else
{
return false
}
4. Login into mobile app
5. Navigate to Calendar
6. Click on Add button
7. Select Contact using Add Contact, this now becomes Primary Contact and provide all required information
8. Save the record
9. Above error message will appear

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to create appointment with contact details

Cause

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