Error when performing the Merge operation:"The view object instance cannot be found because the merge metadata is not loaded correctly" (Doc ID 2180793.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Data Quality, Customer Hub

When attempting to merge, the following error occurs:

ERROR

An application error occurred. See the incident log for more information.

The view object instance cannot be found because the merge metadata is not loaded correctly. Contact your system administrator to reload the metadata.


STEPS

The issue can be reproduced at will with the following steps:
1. Navigator
2. Duplicate Resolution


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot use the Merge functionality.

Cause

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