"Do Not Ask Again" Checkbox Not Working In Engagement Engine (Doc ID 2180811.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

On : NA version, Chat Infrastructure

When I click the "DO NOT ASK AGAIN" checkbox through the Standard Proactive chat page, the "noChat" cookie is set and the page can be refreshed and the chat is not offered again.

However, when I click the "Do Not Ask Again" checkbox through the proactive chat page with the widget placed through EE, the page can be refreshed but the chat is offered again.
 

Solution

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