Duplicate User In Resource Directory

(Doc ID 2181026.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Duplicate user in Resource Directory and only one user appears in Manage Users

ERROR
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Edit User page with User Details: The user-account request has failed. username XXXX already exists.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to My Team > Manage Users
3. Search and Edit user XXX
4. Under User Details see the error: The user-account request has failed. username XXX already exists.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot provision user roles.

Cause

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