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Unexpected Behaviour With Field Trigger Groovy (Doc ID 2181409.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Unexpected behaviour with Field Trigger Groovy

There is a behavior with the groovy script, which I don't understand. Could you please explain? When I change the Associated Account a field trigger is triggered. It changes the field AccountExternalId_c but doesn't change the field Company_c. Here the script to make it easier:

if(Organization != null) {
  if(WebSite_c != Organization?.WebSite_c) {
  setAttribute('WebSite_c', Organization?.WebSite_c)
  }
  if(Company_c != Organization?.OrganizationName) {
  setAttribute('Company_c', Organization?.OrganizationName)
  }
  if(AccountExternalId_c != Organization?.ExternalId_c) {
  setAttribute('AccountExternalId_c', Organization?.ExternalId_c)
  }
}


EXPECTED BEHAVIOR
-----------------------
Both fields should reflect the updated value

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure the trigger on a field and change the field.
2. Only ExternalId is getting updated but the name is not.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the updated value.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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