SRM Engage - Internal Server Error - 11 Sep 2016

(Doc ID 2181642.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

SRM Engage Is Down. There is an error while trying to access the module


ERROR
-----------------------
Internal Server error




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into SRM
2. Go to Engage

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use SRM Engage Completely

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms