SRM Engage - Internal Server Error - 11 Sep 2016

(Doc ID 2181642.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Engage

SRM Engage Is Down. There is an error while trying to access the module

Internal Server error

The issue can be reproduced at will with the following steps:
1. Login into SRM
2. Go to Engage

The issue has the following business impact:
Due to this issue, users cannot use SRM Engage Completely


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