R11 UPGRADE ISSUE: SalesAccountID Field Missing At Opportunity Level (Doc ID 2181918.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
R11 UPGRADE ISSUE: SalesAccountID field missing at Opp Level

Problem Summary:
SalesAccountId field is missing at the opportunity level

Problem Description:
While querying for Opportunity in Stage environment(R11), SalesAccountId field is missing at the opportunity level. Rather this field is showing up only in opportunity-> SplitRevenue and opportunity-> RecurringRevenue.
Previously in R10, this field was showing up at Opportunity level also along with opportunity-> SplitRevenue and opportunity-> RecurringRevenue.
This standard field is available in OSC Opportunity object at header level in application composer.


EXPECTED BEHAVIOR
-----------------------
Sales Account Id should be available at Parent level in response from the OpportunityService.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Do a findOpportunity operation using the OpportunityService.
2. SOAP Response does not have SalesAccountId on the parent level in the web service response.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the SalesAccountId in integration.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms