My Oracle Support Banner

Not All Refinement Options are Visible in Left Hand Navigation (Doc ID 2181984.1)

Last updated on OCTOBER 07, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

First Example:

For example lets assume we have:

Filters
A [ ]
B [ ]
C [ ]

Assume you select filter B and by selecting it, it will filters the result down to just A and B

This is what happens:

Filters
A [ ]

What we were expecting to see:

Filters
A [ ]
B [X]
C [ ]

Alternative symptom example:

PLP search is returning products but you are not seeing specific dimensions on the left nav.
For example, you have 6 hats returned in the PLP, and are expecting to see the dimension "Color" on the left side but don't see it.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.