Application Errors While Creating New Record in Custom Object

(Doc ID 2182310.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Territory Management, Quotas

Error while creating records in Territory Exception (Custom Object)

An error pops up when we try to create a new record in the Territory Exception custom object.

The object is created under the sales application and does not have any server scripts associated to it. I am attaching the screenshots for your reference. We are going live on 16th and it needs to be addressed immediately.

An application error occurred. See the incident log for more information.

The issue can be reproduced at will with the following steps:
1. Navigate to Territory Exceptions.
2. Create a new record
3. Enter required values and click Save & Continue.
4. Receive an application error.

The issue has the following business impact:
Due to this issue, users cannot create new Territory Exception records without error.


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