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W&A: Reauthorizing a stream error: ".. Doesn't Have Proper User Rights" (Doc ID 2182314.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


On : NA version, Workflow and Automation

Customer experiencing issues in W&A while trying to reauthorize Instagram stream. (Issue/resolution can apply to other social networks as well)

Customer is unable to reauthorize Instagram page: ****** ... When clicking on reauthorize- the page generates a popup window saying they don't have proper user rights, even though they are operating as an admin on the Instagram account.

Re-authorization should be available for admins of Instagram.

The issue can be reproduced at will with the following steps:
1. Workflow & Automation > Resources > Streams
2. Select Instagram stream, and select reauthorize
3. Initially customer was seeing an error when trying to reauthorize.

The issue has the following business impact:
Due to this issue, users cannot reauthorize Instagram stream.


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