Analytics Tab On The Right Panel Of The PUBLISH Module does not show any data? (Doc ID 2182557.1)

Last updated on SEPTEMBER 13, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On :Publish

ACTUAL BEHAVIOR
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Not able to review Posts Data

After publishing the post, while analyzing post able to see only click/shares numbers and not the graph for Clicks and Shares.

EXPECTED BEHAVIOR
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Should be able to see graphs as-well.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to publisher
2. Click on any published post in post grid, analyze preview appears to right.
3. Should be able to see only numbers and graph appears but doesn't show crest and toughs though numbers are present.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Posts Data analyzing is tough for customer.

Cause

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