Error while importing Customer Hierarchy data: "JBO-27014: Attribute TreeName in HierarchyInterfaceEO is required"
(Doc ID 2182741.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Accounts, Contacts, Households
When attempting to import customer hierarchy, the following error occurs for some records:
ERROR
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"The process fails to load data into import interface tables. Cause: oracle.jbo.AttrValException: JBO-27014: Attribute TreeName in HierarchyInterfaceEO is required."
For others, using the same mapping/file, the import works.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator -> Setup and Maintenance -> Manage File Import Activities.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot import all the records for a customer hierarchy.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |