Error while importing Customer Hierarchy data: "JBO-27014: Attribute TreeName in HierarchyInterfaceEO is required" (Doc ID 2182741.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

When attempting to import customer hierarchy, the following error occurs for some records:

ERROR
-----------------------
"The process fails to load data into import interface tables. Cause: oracle.jbo.AttrValException: JBO-27014: Attribute TreeName in HierarchyInterfaceEO is required."

For others, using the same mapping/file, the import works.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator -> Setup and Maintenance -> Manage File Import Activities.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import all the records for a customer hierarchy.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms