"Unable to create user" When Attempting to Create a User via Primavera Cloud Administration. (Doc ID 2182766.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.9.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a user via Primavera Cloud Administration, the following error is visible:

ERROR
 
Unable to create user.

STEPS

The issue can be reproduced at will with the following steps:
1. Access Primavera Cloud Administrator
2. Attempt to create a user.
3. Observe reported error in the "Status" column.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, the user cannot be created.

Cause

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