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Enhancement Request: Ability to Show Time Stamps of comments on Engage Threads (Doc ID 2183022.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

The timestamps on Classic Engage only displays the date and time of the very first message sent in the Inbox preview.


The Enhancement Request is to have the ability to show the timestamp of the latest message so Customer Service reps can prioritize based on time and content
 

Solution

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In this Document
Goal
Solution
References


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