Enhancement Request: Ability to Show Time Stamps of comments on Engage Threads (Doc ID 2183022.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

The timestamps on Classic Engage only displays the date and time of the very first message sent in the Inbox preview.


The Enhancement Request is to have the ability to show the timestamp of the latest message so Customer Service reps can prioritize based on time and content
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms