Last updated on APRIL 28, 2017
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.
The timestamps on Classic Engage only displays the date and time of the very first message sent in the Inbox preview.
The Enhancement Request is to have the ability to show the timestamp of the latest message so Customer Service reps can prioritize based on time and content
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