Unable To See Facebook Tab View on Mobile Device (Doc ID 2183044.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

The Share URL of the Views does not open in Mobile. It leads to the error page isn't available, URL works fine for the desktop though.

ERROR
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The page you are requesting isn't available

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a View
2. Create a Custom App to attach to the view
3. Go to Connection
4. Click Attach View
5. Add the required fields & Click next
6. Mobile enable the App & Click finish
7. Use the Share URL available on the finish page on Web Browser.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use the mobile for viewing the tabs.

Cause

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