Inactive Salesperson Shown In Transaction LOV Search

(Doc ID 2183509.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Setup Module

ACTUAL BEHAVIOR
---------------
Inactive Salesperson shown in LOV Search

We have a named salesperson displayed twice in the Salesperson Search window in AR Create Transactions, one of the records has an Inactive status but still appears in the LOV.

EXPECTED BEHAVIOR
-----------------------
Inactive record should be no more visible in the LOV

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Inactivate the salesperson by deleting it from Manage resources page
2. Create a transaction.
3. The inactive salesperson is visible in the LOV

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can see and select on transactions inactive salesperson.

Cause

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