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Routed Email Traffic Through Third Party Tool is Distorted With Invalid Characters Resulting In Messages Not Processed (Doc ID 2183703.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

 

When attempting to review and approve notification emails , invalid html control characters are inserted into the body responses and subsequently the emails become invalid as Oracle Fusion Application / Oracle SOA Suite are unable to process the responses.

The following invalid email is sent.

Subject: Action Required:Requisition 6000132 Submitted by Firstname Lastname (120.00 GBP)

div > .xpg .x10w.p_AFHighlighted .x10t,.x10w.p_AFHighlighted .x10t {background-color:#B8DFFD} .x10w.p_AFSelected .x10t,.x1bt .x10w.p_AFSelected .x10t,.x10w.p_AFSelected .x10v,.x1bu > div > .xpg .x10w.p_AFSelected .x10t,.x10t.p_AFSelected,.x10v.p_AFSelected {background-color:#9CACC9} .xpx.xrs .x21.p_AFReadOnly {padding-left:7px} .x14t.p_AFMaximized {padding:0px;margin:0px;border-style:none;width:100%;height:100%;top:0px;left:0px} .x1zk .x4x {display:none} .xuu {padding:0px;font-size:0px;width:6px;min-width:6px;background-repeat:no-repeat;background-position:top left;background-image:url('/afr/fusionFx-v1/subheader_tl.png');border-bottom:1px solid #DFE4EB} .x102.p_AFDisabled {background-image:url('/afr/previouspage_dis.png')} .xzx

 
The issue can be reproduced at will with the following steps:

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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