How to provide the URL in Email Template to go to a record in Oracle Sales Cloud? (Doc ID 2184244.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
App Composer - Email Template Issues

Experiencing issues with adding an hyperlink to an Email template within Application Composer for 'Activity' object. The hyperlink has worked in the past and it takes the user to a specified Activity page in SUI.


EXPECTED BEHAVIOR
-----------------------
The URL
https://xxx.com/sales/faces/CrmFuseWelcome?cardToOpen=ZMM_ACTIVITIES_CRM_CARD&tabToOpen=ZMM_ACTIVITIES_ACTIVITIES_CRM&TF_ActivityId="Activity"."ActivityId"

have to be saved in the Activity object > Email Template


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. AppComposer > Sales > Activity > Email Template > URL link > Save
2. Changes not getting modified when the URL has ActivityId


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the ActivityId referenced URL link

Cause

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