Credit Reason LOV Does Not Display the Reason Code Description

(Doc ID 2184395.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Customer Data

We have setup many lookup codes for the lookup type CREDIT_MEMO_REASON, and when create a credit memo, in the list of values of credit memo reason we only see the lookup meaning, but we need to see the description, this is very importatn due the meaning its only a code and the users do not know what this code means.

When selecting the credit reason code, customer needs to see the description of the reason code not just the meaning

The issue can be reproduced at will with the following steps:
1. Navigator>Receivables>Billing
2. Credit Transaction
3. Search for Transaction that needs to be credited
4. Select Reason Code

The issue has the following business impact:
Due to this issue, users cannot see the description of the reason code.


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