Not Able To Enroll A Grandchild
(Doc ID 2184481.1)
Last updated on SEPTEMBER 22, 2020
Applies to:Oracle Fusion Benefits Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Grandchild is an eligible dependent for medical, dental and vision coverage. However, when we try to enroll a grandchild into one of the coverages, the grandchild is not coming up as an eligible dependent. It does not matter if we are trying to convert the data (error) or enroll a grandchild manually (not displaying as eligible dependent). I have reviewed the configuration eligibility profile, the plan options, the plan level and the program level - grandchild is listed as a eligible dependent relationship in all areas.
Why does 'Grandchild' not displaying as an eligible dependent?
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