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Field Updates From Object Workflow Not Working For Leads (Doc ID 2184618.1)

Last updated on NOVEMBER 30, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Leads, Sales Campaigns

When attempting to update a custom field through an Object Workflow,
the following error occurs.

ERROR
-----------------------
The field is not updated


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Sales Cloud
2. Create a custom field of type Text. Make it updatable and searchable
3. Create a object workflow that would be triggered when a Lead Record is created
4. Configure the field update action after 1 hour of the workflow triggering event

Cause

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In this Document
Symptoms
Cause
Solution


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