My Oracle Support Banner

Oracle Fusion Benefits: New Hire Life Event Not Closing After EE Elects Benefit In Self Service (Doc ID 2184911.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
New Hire life event is configured to close "when elections are made". If a benefits administrator makes the enrollments in benefits service center, the life event properly closes when administrator saves. However, when employee goes into self service and complete their elections by clicking "done" the life event does not close. The employee can continue selecting "change benefit elections". This should not occur.

EXPECTED BEHAVIOR
-----------------------
The New Hire event should close out once the elections have been made by the employee.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as employee
2. Make elections for employee and select Done
3. Go back into employee self service and employee can continue to make elections

BUSINESS IMPACT
-----------------------
The employees are able to continue to make elections.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.